Shipping Policy

Shipping options and charges

Available shipping methods and charges depend on the products in your order, supplier or fulfilment source, destination and logistics availability. Where the checkout provides live shipping options, review the method, estimated timing and charge before completing payment.

Order processing

Payment verification and supplier handling may occur before a parcel enters carrier transit. Processing time and carrier transit time are therefore different parts of the delivery timeline.

Delivery estimates

Delivery dates or transit periods shown on the marketplace are estimates rather than guarantees. Supplier handling, carrier capacity, customs or border processing, public holidays, weather, destination conditions, address issues and other circumstances can affect actual delivery time.

International orders and customs

Some marketplace products may be supplied or shipped internationally. Customs procedures and destination-country requirements can affect delivery. Where duties, taxes or other destination charges apply, responsibility may depend on the shipping arrangement and applicable rules.

Tracking and split shipments

When tracking information becomes available, customers can use the Allneeds order-tracking facility or information supplied with the order. Products in one order may sometimes be fulfilled separately and arrive in more than one parcel.

Incorrect address or failed delivery

Customers should check delivery information carefully before payment. If you notice an address error, contact Allneeds as soon as possible. Once an order has entered fulfilment or carrier transit, an address change may not be possible.

Missing, damaged or delayed orders

If tracking appears abnormal, an order has not arrived within a reasonable period, or a parcel arrives damaged, contact support with your order number and relevant details. Keep packaging and evidence for damaged deliveries while the case is reviewed.