Returns & Refunds Policy
We want order problems handled clearly and fairly. This page explains how to report damaged, incorrect, missing or unsuitable products and how Allneeds reviews return and refund requests.
When to contact us
Contact Allneeds promptly after discovering an order problem. A return request must be submitted within 7 days of receiving the order. Requests are assessed according to the circumstances of the order, product condition, supplier or carrier requirements, payment status and applicable consumer law.
- The item arrived damaged or defective.
- You received an item materially different from what you ordered.
- An item or parcel is missing.
- The order did not arrive and tracking or delivery information requires investigation.
- You want to request another eligible return or refund review.
Before returning anything
Do not send an item back without return instructions from Allneeds. Some marketplace products are fulfilled by third-party suppliers, and the correct return destination can vary. Sending an item to an unapproved address may delay or prevent proper processing.
Keep the product, original packaging, labels, accessories and relevant evidence while the request is reviewed. For damaged, defective or incorrect products, photographs of the product, packaging and shipping label may be requested.
Return and refund review
Submitting a request does not automatically guarantee a return or refund. Allneeds reviews the information provided and may need to confirm order records, payment, delivery status, supplier information or evidence of the reported problem. We will communicate the available resolution after review.
Approved returns
If a physical return is required, follow the return instructions provided by Allneeds, including the approved address, packaging requirements and any requested tracking information.
Approved refunds
Approved refunds are processed through the applicable order and payment-resolution procedure. The time required for funds to appear can vary according to the payment provider, bank or original payment method.
Shipping charges
Whether original or return shipping charges are refundable depends on the reason for the request, the applicable fulfilment arrangement and the approved resolution.
Return window and processing timeline
Return requests must be submitted within 7 days of receiving your order. Please use the return/refund request form on this page as soon as you identify an eligible problem.
Return address
Do not return an item to the address shown on our Contact page or directly to a supplier. After your request form has been reviewed, the correct return address and return instructions will be communicated in our response email. The return destination may depend on the product and fulfilment arrangement.
Return processing
Once an eligible return is received and the required information is available, successful return processing may take up to 7 days. This period allows the return to be checked and the appropriate resolution to be confirmed.
Refund or replacement
After the return has been successfully confirmed, an approved refund or replacement may take up to a further 14 days to be completed. Refund posting time can also be affected by the original payment provider or financial institution.