The Minister of Aviation and Aerospace Development, Festus Keyamo, has introduced new measures to enhance service delivery and improve the environmental standards of airports across Nigeria. These steps aim to meet global customer service benchmarks and operational excellence, reflecting the government’s commitment to ensuring a better experience for travelers.
Key Initiatives:
- Appointment of Voluntary Special Airport Marshals:
- Public-spirited individuals, including journalists, NGO representatives, and state government officials, will be appointed as Special Airport Marshals.
- These marshals will conduct unscheduled visits to airports, evaluating staff conduct, airport hygiene, and facility conditions.
- They will report directly to the minister, bypassing conventional channels to ensure transparency and accountability.
- Independent Monitoring of Airport Operations:
- The minister will rely on independent observations from the Special Airport Marshals in addition to official reports from airport managers.
- Findings will guide directives issued to the Federal Airports Authority of Nigeria (FAAN).
- Enhanced Accountability:
- Airport Managers, who receive monthly maintenance allocations, will be held accountable for delivering on their responsibilities.
- Engagement with Stakeholders:
- The minister will actively collaborate with industry stakeholders to identify and address operational challenges.
Expected Outcomes:
These measures aim to:
- Improve the overall travel experience for passengers.
- Enhance airport cleanliness, functionality, and service quality.
- Foster accountability and transparency in airport management.
This initiative underscores the government’s resolve to modernize Nigeria’s aviation sector and meet the expectations of the traveling public.
CREDIT: Allschoolabs, THE NATION
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